Terms & Conditions

Welcome to KAELISE. These Terms & Conditions govern your use of our website and your purchase of products from KAELISE. By accessing our website or placing an order, you agree to be bound by these terms.

Please read them carefully before using our website.

1. About KAELISE

KAELISE operates an online retail store offering home décor and lifestyle products, including lighting, candles, fragrances, decorative accessories, wall décor, textiles, vases, florals, and seasonal décor.

Throughout these Terms & Conditions, the terms “KAELISE,” “we,” “us,” and “our” refer to KAELISE. The terms “you” and “your” refer to the person accessing our website or purchasing our products.

2. Use of Our Website

By using our website, you agree that:

  • You are legally capable of entering into a binding agreement.
  • You will provide accurate and complete information when placing an order.
  • You will not use our website for unlawful or unauthorized purposes.
  • You will not attempt to interfere with the operation or security of our website.
  • You will not reproduce, copy, distribute, or exploit any part of our website without our written permission.

We reserve the right to refuse service, restrict access, or cancel orders where we reasonably believe these Terms & Conditions have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colors, specifications, and other information displayed on our website are accurate.

However, minor differences may occur due to:

  • Screen and monitor settings
  • Lighting conditions in product photography
  • Manufacturing variations
  • Differences in materials, finishes, or textures

These variations do not necessarily indicate that a product is defective.

We reserve the right to correct errors, update product information, and modify product specifications when necessary.

4. Product Availability

All products are subject to availability.

We reserve the right to:

  • Limit quantities available for purchase
  • Discontinue products
  • Change product specifications
  • Remove products from our website
  • Refuse or cancel an order when a product is unavailable

If we are unable to fulfill an order that has already been paid for, we will provide an appropriate refund for the unavailable item.

5. Pricing

All prices displayed on our website are subject to change without prior notice.

While we make every effort to ensure that pricing information is accurate, errors may occasionally occur. If an item has been listed at an incorrect price due to an error, we reserve the right to cancel the order and provide a refund where applicable.

Any applicable taxes, duties, or additional charges will be handled according to the destination and applicable laws.

6. Orders and Payment

When you place an order with KAELISE, you agree to provide accurate billing, shipping, and payment information.

Submitting an order does not necessarily guarantee acceptance. We reserve the right to review, accept, reject, or cancel an order at our discretion, including where:

  • Product availability has changed
  • Pricing information contains an error
  • Payment cannot be successfully processed
  • Shipping information is incomplete or incorrect
  • We suspect fraudulent or unauthorized activity

If an order is cancelled after payment has been received, any eligible refund will be issued to the original payment method.

7. Shipping and Delivery

We process and ship orders according to the shipping information provided on our website.

Estimated delivery times are provided for guidance only and may vary depending on the destination, carrier, customs processing, weather, holidays, or other circumstances outside our control.

Customers are responsible for providing a complete and accurate shipping address.

For additional information, please review our Shipping Policy.

8. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Certain products may be non-returnable due to their nature, including used candles, opened fragrances, personalized products, final-sale items, and other products identified as non-returnable.

Please review our Return & Refund Policy before making a purchase.

9. Candles, Fragrances, and Home Products

Some KAELISE products, including candles, fragrances, lighting products, and decorative items, may require specific care and safe handling.

Customers are responsible for following any safety instructions, warnings, labels, and manufacturer recommendations provided with the product.

KAELISE is not responsible for damage or injury resulting from improper use, misuse, modification, or failure to follow applicable product instructions.

10. Intellectual Property

All content available on the KAELISE website, including but not limited to:

  • Logos
  • Brand names
  • Product descriptions
  • Images
  • Graphics
  • Website designs
  • Text
  • Layouts
  • Icons
  • Videos

is owned by or licensed to KAELISE and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, or commercially exploit our content without prior written permission.

11. Third-Party Links

Our website may contain links to third-party websites or services.

These links are provided for convenience and do not mean that KAELISE endorses or controls those third-party websites.

We are not responsible for the content, availability, privacy practices, products, services, or policies of third-party websites.

12. User Reviews and Content

If you submit reviews, comments, photographs, testimonials, or other content to KAELISE, you agree that you have the right to provide that content and that it does not violate the rights of any third party.

By submitting content, you grant KAELISE permission to use, reproduce, display, and publish that content for marketing or promotional purposes, subject to applicable law.

We reserve the right to remove content that is unlawful, offensive, misleading, abusive, or otherwise inappropriate.

13. Limitation of Liability

To the maximum extent permitted by applicable law, KAELISE will not be responsible for indirect, incidental, consequential, or special losses arising from the use of our website or products.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

14. Force Majeure

KAELISE will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, transportation disruptions, strikes, government actions, technical failures, carrier delays, or other unforeseen events.

15. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect information associated with your use of our services.

16. Changes to These Terms

We may update or modify these Terms & Conditions from time to time.

Any changes will become effective when the updated version is published on our website. Your continued use of the website after changes are posted constitutes acceptance of the updated terms.

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws governing KAELISE and its transactions, without limiting any mandatory consumer rights that may apply in your jurisdiction.

18. Contact Us

If you have any questions regarding these Terms & Conditions, your order, or our services, please contact KAELISE Customer Support through the contact information provided on our website.

Thank you for choosing KAELISE.

KAELISE — Elevate the Everyday.