KAILISE™ Faux Lavender Stems — Set of 6

At KAELISE, we want you to be completely satisfied with your purchase. We carefully select our home décor, lighting, candles, fragrances, textiles, vases, florals, wall décor, and seasonal décor products to bring beauty and comfort into your space.

If you are not satisfied with your purchase, please review the return and refund guidelines below.

1. Returns

We accept return requests within 30 days of delivery.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned with its original packaging, tags, and accessories where applicable.
• The product must not be damaged, altered, washed, or used.
• Certain products may not be eligible for return due to their nature.

To request a return, please contact our customer support team with your order number, reason for the return, and photographs of the product where applicable.

Returns sent without prior approval may not be accepted.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery.

Please provide:

• Your order number
• Clear photographs of the item and packaging
• A brief description of the issue

After reviewing your request, we may offer a replacement, store credit, or refund depending on the circumstances.

For damaged items, please keep the original packaging until your claim has been reviewed.

3. Non-Returnable Items

For hygiene, safety, and product-specific reasons, certain items may not be eligible for return, including:

• Used candles
• Opened or used fragrances
• Products that have been burned, damaged, or altered
• Personalized or customized items
• Items marked as final sale
• Gift cards
• Products that cannot be reasonably resold due to hygiene or safety considerations

If you are unsure whether an item qualifies for a return, please contact us before sending it back.

4. Return Shipping

If you are returning an item because you changed your mind, ordered the wrong product, or no longer want the item, return shipping costs may be the responsibility of the customer.

If the item is defective, damaged upon arrival, or incorrect due to an error on our part, we will review the situation and may cover or reimburse reasonable return shipping costs where applicable.

5. Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process and display the refund in your account.

Shipping charges, where applicable, may be non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.

6. Late or Missing Refunds

If you have been notified that your refund has been processed but have not received it yet:

1. Check your bank or payment account again.
2. Contact your card issuer or payment provider.
3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact KAELISE Customer Support.

7. Exchanges

We may offer exchanges for damaged, defective, or incorrect products, subject to product availability.

If the requested replacement is unavailable, we may offer an alternative solution, such as a refund or store credit.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing your order.

Because orders may be processed shortly after purchase, we cannot guarantee that a cancellation request can be accommodated once the order has entered processing or shipping.

If the order has already been shipped, you may need to follow our standard return procedure.

9. Refused or Undeliverable Packages

If a package is refused, returned to the sender, or becomes undeliverable because of an incorrect or incomplete shipping address provided by the customer, additional shipping or handling costs may apply.

Any refund will be reviewed after the package has been returned and received.

10. Return Approval

All returns require prior approval from KAELISE. We reserve the right to refuse a return or refund if the product does not meet the conditions outlined in this policy.

This policy does not affect any rights you may have under applicable consumer protection laws.

11. Contact Us

If you have questions about a return, refund, damaged product, or exchange, please contact the KAELISE Customer Support Team through the contact information provided on our website.

We are happy to help and will do our best to make your shopping experience with KAELISE simple and enjoyable.

At KAELISE, we want your shopping experience to be simple and transparent. This Shipping Policy explains how we process and deliver orders for our home décor collections, including lighting, candles, fragrances, wall décor, textiles, vases, florals, and seasonal décor.

1. Order Processing

Orders are processed after payment has been successfully received.

Please allow 2–5 business days for order processing and preparation before your order is shipped.

Orders placed on weekends or public holidays may begin processing on the next business day.

During holidays, sales, product launches, or periods of high order volume, processing may take slightly longer.

2. Shipping Times

Once your order has been shipped, estimated delivery times may vary depending on your destination and shipping method.

Typical delivery times are:

• Standard Shipping: 7–20 business days
• Express Shipping: 5–12 business days, where available

These are estimated delivery windows and are not guaranteed delivery dates.

Delivery times may be affected by factors outside our control, including carrier delays, customs processing, weather conditions, public holidays, or other unforeseen circumstances.

3. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

Please allow some time for tracking information to become active after your order has been dispatched.

You can use the tracking information provided to monitor the progress of your shipment.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

• Full name
• Street address
• Apartment or unit number
• City
• State/Province
• Postal/ZIP code
• Contact information

KAELISE is not responsible for delivery issues caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an address error after placing your order, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed once an order has entered processing or shipping.

5. International Shipping

KAELISE may offer shipping to selected international destinations.

International orders may be subject to customs clearance procedures, import duties, taxes, or other charges imposed by the destination country.

Any applicable customs duties, import taxes, or other destination-specific charges may be the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also result in additional delivery time.

6. Delayed or Lost Packages

Although we work with shipping carriers to ensure orders are delivered safely, occasional delays can occur.

If your tracking information indicates that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the designated delivery location.

If you believe your package has been lost or significantly delayed, please contact our customer support team with your order number and tracking information so we can assist you.

7. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and the product before disposing of any packaging materials.

Contact KAELISE Customer Support as soon as possible and provide:

• Your order number
• Photographs of the damaged packaging
• Photographs of the damaged product
• A brief description of the issue

We will review the situation and determine the appropriate solution.

8. Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us within 7 days of delivery.

Please include your order number and clear photographs of the items received so our team can investigate and assist you.

9. Multiple Shipments

Depending on product availability and fulfillment requirements, items from the same order may occasionally be shipped separately.

If your order arrives in multiple packages, you may receive separate tracking information for each shipment.

10. Undeliverable or Refused Packages

If an order is returned to us because of an incorrect address, incomplete address, failed delivery attempts, refusal of delivery, or failure to collect the package, additional shipping costs may apply if a reshipment is requested.

Any refund for an undeliverable order will be reviewed on a case-by-case basis and may be reduced by applicable shipping or handling costs.

11. Changes to This Shipping Policy

KAELISE reserves the right to update this Shipping Policy at any time.

Any changes will become effective once the revised policy is published on our website.

12. Contact Us

If you have questions about your order, shipping status, delivery, or tracking information, please contact KAELISE Customer Support through the contact information available on our website.

We appreciate your patience and look forward to helping you create a beautiful space with KAELISE.

KAELISE — Elevate the Everyday.